Refund Policy

Last updated: August 23, 2026

Every item at Silly Market is printed after you order it. That is why this policy is narrower than a store with a warehouse, and why we put the part that matters most at the top.

What we cover

Contact us within 30 days of the delivery date if your order:

• arrived damaged,
• has a printing or production defect (a misprint, a faded or misplaced print, a hole or a bad seam), or
• is not what you ordered (wrong design, wrong size, wrong color, or a missing item).

In those cases we send a replacement at no cost. If a replacement is not possible, for example because the item is no longer available, we refund the price of the item. You do not need to send the item back. If we need it for a claim with our print partner, we pay the return shipping and send you a prepaid label.

What we cannot take back

Because each item is made for one order, we cannot accept returns or give refunds when:

• the size does not fit,
• you changed your mind, or
• you ordered the wrong item by mistake.

Check the size guide on the product page before you order. Each guide lists the measurements of that item, taken flat. If you are between two sizes, message us with your numbers and we will tell you which size we would ship.

If something else is wrong with your order, tell us anyway. We would rather hear about it.

Changing or canceling an order

You can change the size, the color, or the shipping address, or cancel the order, as long as it has not gone to print. Printing usually starts within one business day, so message us as soon as you can. Once an item is printed we cannot change or cancel it.

If you cancel before the order goes to print, we refund the full amount within 7 business days.

How to make a claim

Use the contact page or email support@sillymarket.com with:

1. your order number,
2. what is wrong, and
3. one or two photos that show the problem (for damage, a photo of the packaging helps too).

We answer as soon as we can, usually within a few business days. If we approve the claim we send the replacement, or issue the refund where that applies, within 7 business days of approval.

How refunds are paid

A refund goes back to the payment method you used for the order. Depending on your bank or card issuer it can take 5 to 10 business days to show on your statement. If the original method cannot receive the refund, we contact you to arrange another way.

Lost or undelivered packages

If the package has not arrived 10 business days after the end of the delivery time for your shipping method, or the carrier reports it delivered but you did not receive it, contact us within 30 days of the expected delivery date. After we have checked with the carrier we send a replacement. If the address you gave was incomplete or wrong, see the Shipping Policy. See the Shipping Policy for delivery times.

Which version applies

The version of this policy shown on this page, with its Last updated date, is the one that applies to your order. If we change the policy, the change applies to orders placed after the new date.

Questions? Contact us or email support@sillymarket.com.